Refund Policy

1. Overview

CorePylot ("we," "our," or "us") offers a 14-day money-back guarantee on first-time paid subscriptions. Outside of that window, refunds are evaluated on a case-by-case basis in accordance with the terms below. By subscribing to any paid CorePylot plan you agree to this Refund Policy.

2. 14-Day Money-Back Guarantee

If you are not satisfied with CorePylot for any reason, you may request a full refund within 14 days of your first paid charge. To qualify:

• The request must be for your first subscription purchase — renewals and plan upgrades are not covered.
• The request must be submitted within 14 calendar days of the initial charge date.
• You must contact us through our contact form with your registered email address and the reason for the refund.

Approved refunds are credited back to the original payment method within 5–10 business days.

3. Non-Refundable Items

The following are not eligible for a refund:

• Subscription renewals (monthly or annual) after the initial 14-day window.
• Plan upgrades or mid-cycle changes.
• Token or storage add-on purchases.
• Partial months — we do not pro-rate refunds for unused days unless required by applicable law.
• Accounts that have been suspended or terminated for violation of our Terms of Service.

4. Annual Subscriptions

Annual plan purchases are subject to the same 14-day money-back guarantee from the date of the first charge. After 14 days, annual subscriptions are non-refundable but remain active until the end of the billing period. You may cancel at any time to prevent future renewals.

5. Cancellations

You may cancel your subscription at any time from the Billing page in your dashboard. Cancellation stops future charges and your access continues until the end of the current billing period. Cancellation does not automatically trigger a refund unless it falls within the 14-day guarantee window.

5.1 How to cancel

• Log in to your CorePylot account.
• Go to Billing → Cancel Subscription.
• Follow the on-screen prompts and confirm your cancellation.

6. Service Credits for Downtime

If CorePylot experiences unplanned downtime that significantly impacts your use of the platform (beyond our standard SLA), we may, at our discretion, issue service credits to your account rather than a cash refund. Credits are applied to future billing cycles and have no cash value.

7. Disputed or Unauthorised Charges

If you believe you have been charged in error, please email us before initiating a chargeback with your bank or card provider. We will investigate and, if confirmed, issue a full refund promptly. Chargebacks raised without first contacting us may result in your account being suspended pending resolution.

8. How to Request a Refund

To submit a refund request:

• Contact us through our contact form.
• Include the email address associated with your CorePylot account.
• State clearly that you are requesting a refund and include the reason.
• Our team will respond within 2 business days.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

Questions about this policy? Reach out by email at info.corepylot@coreopslab.com.