Privacy Policy

1. Introduction

Welcome to CorePylot ("we," "our," or "us"), operated by CorePylot. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our AI-powered platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide, including:

• Account registration details (name, email address, company name)
• Google sign-in data if you authenticate via Google
• Email-integration credentials when you connect email accounts
• Configuration data for AI agents and knowledge bases
• Payment information processed through our payment processors (Fapshi and NOWPayments)

2.2 Automatically Collected Information

When you use CorePylot, we automatically collect certain information, including:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Conversation data from interactions with AI agents
• Cross-agent memory used to maintain context across sessions
• Webchat visitor data from end-user interactions with your deployed agents

2.3 Third-Party Data

We may receive information from third-party services you connect to CorePylot, such as Telegram, WhatsApp, or other messaging platforms.

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to customer support requests
• Generate analytics and insights about platform usage
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations
• Personalize your experience and provide relevant content

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• AI providers that process conversation data on our behalf (these providers operate under zero-retention policies and do not train on customer data)
• Payment processors (Fapshi and NOWPayments) for transaction processing
• Cloud hosting and infrastructure providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred to the acquiring entity.

5. Data Security

We take reasonable steps to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Backups are deleted after one week. Certain information, such as billing and tax records, may be retained longer as required by applicable law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, including deletion and data export, send a verified request to info.corepylot@coreopslab.com. We will respond to verified requests in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session and remember preferences. You can configure your browser to reject cookies, though some platform features may not function properly as a result.

9. Children's Privacy

CorePylot is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer your information, we take steps to ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at info.corepylot@coreopslab.com.