Terms of Service

1. Agreement to Terms

By accessing or using CorePylot ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

CorePylot is an AI-powered customer support platform that enables businesses to deploy intelligent conversational agents across multiple channels. Our Service includes:

• AI agent creation and management
• Multi-channel conversation handling
• Knowledge base management
• Analytics and reporting tools
• Integration with messaging platforms
• Custom agent training and configuration

2.7 AI-Generated Outputs

The Service generates responses and content using artificial intelligence. AI-generated outputs may contain inaccuracies, incomplete information, or errors. You are responsible for reviewing and verifying all AI-generated outputs before relying on or using them for any purpose. CorePylot does not guarantee the accuracy, completeness, or suitability of any AI-generated content.

3. Account Registration

3.1 Account Creation

To use CorePylot, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms.

4. Acceptable Use Policy

4.1 Permitted Use

You may use CorePylot only for lawful purposes. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit malware, viruses, or malicious code
• Engage in spamming or unsolicited messaging
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for illegal or fraudulent activities
• Impersonate any person or entity
• Harass, abuse, or harm other users

4.2 Content Responsibility

You are solely responsible for all content, data, and materials you input into the Service.

5. Subscription and Billing

5.1 Subscription Plans

CorePylot offers various subscription plans. Pricing details are available on our website and may be updated with reasonable notice.

5.2 Payment Terms

By subscribing to a paid plan, you agree to:

• Provide current, complete, and accurate payment information
• Pay all charges at the prices in effect when incurred
• Manually renew your subscription before it expires to maintain access
• Update payment information as needed to ensure uninterrupted service

5.3 Refunds

Refunds are provided at our discretion. Generally, subscription fees are non-refundable except as required by law.

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation terminates your subscription immediately and prevents any future renewal.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by CorePylot and protected by international intellectual property laws.

6.2 Your Intellectual Property

You retain all rights to content you submit to the Service. By using the Service, you grant us a limited license to use your content solely to provide the Service.

6.3 Feedback

Any feedback you provide may be used by us without obligation or compensation.

7. Service Availability and Modifications

7.1 Service Uptime

While we strive to provide reliable service, we do not guarantee that the Service will be available at all times or error-free.

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy.

Our AI providers operate under zero data retention policies and do not use customer data to train or improve their models. We implement reasonable security measures to protect your data, though no method of electronic transmission or storage is completely secure.

9. Third-Party Social Platforms

CorePylot can publish content to, and manage conversations on, third-party platforms, including Meta (Facebook, Instagram, Messenger and Threads), WhatsApp, TikTok and LinkedIn. By connecting an account, you agree that:

• You will follow the terms and policies of each platform, including the Meta Terms of Service and Platform Terms and Community Standards, TikTok's Terms of Service and Community Guidelines, and the LinkedIn User Agreement and Professional Community Policies.
• You are responsible for the content you publish and confirm you have the rights to it, including any music or third-party material. For TikTok, by posting you agree to its Music Usage Confirmation.
• You will only connect accounts you own or are authorized to manage, including Company Pages you administer.
• Platforms may limit, delay or reject posts. Until TikTok has audited our integration, videos published through CorePylot may be limited to private visibility.
• We are not responsible for changes, outages or restrictions on those platforms, which may stop some features from working.
• You are responsible for the messages and replies sent from your accounts, including those sent by an AI agent you set up. You will only contact people in ways the platform allows, and you will not use CorePylot to send spam or unsolicited messages.
• For WhatsApp, you will only message people who have agreed to receive messages from you, and you will follow the WhatsApp Business Terms of Service and Business Messaging Policy, including its rules for message templates and campaigns.

You may disconnect an account at any time under Social > Accounts, or revoke access in the platform's own settings. We may suspend a connection if the platform requires it or if we suspect misuse.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COREPYLOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your content

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.

12. Indemnification

You agree to indemnify and hold harmless CorePylot from claims arising out of your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account immediately for any reason, including if you breach these Terms. You may also cancel your subscription at any time through your account settings, which terminates your subscription and prevents renewal. Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and all associated data
• You remain liable for all charges incurred prior to termination
• Provisions that by their nature should survive termination will survive

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Cameroon. Any disputes arising out of or relating to these Terms shall be resolved in the courts of Cameroon.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Service after changes constitutes acceptance.

16. Severability

If any provision of these Terms is found to be unenforceable, it will be limited to the minimum extent necessary so these Terms remain in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CorePylot.

18. Contact Us

If you have any questions, please reach out by email at info.corepylot@coreopslab.com.